Terms & Conditions
Casa Aqua Pool Service – Terms & Conditions
1. About Us
Casa Aqua Pool Service (“Casa Aqua”, “we”, “us”, “our”) provides professional swimming pool and spa cleaning, servicing, maintenance, and related services to residential and commercial customers.
By engaging our services, you agree to the following Terms & Conditions.
2. Services
Our services may include (but are not limited to):
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Regular pool cleaning and servicing
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Water testing and chemical balancing
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Equipment checks and basic troubleshooting
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Filter cleaning and maintenance
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Supply of pool chemicals and consumables
Services are provided according to the service schedule agreed with you and may vary depending on pool condition, weather, access, and equipment.
3. Access & Safety
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You agree to provide safe, clear, and unrestricted access to your pool and equipment on scheduled service days.
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Pets must be secured, and gates unlocked where applicable.
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We reserve the right to skip or reschedule a service if access is unsafe or unavailable.
4. Service Limitations
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Our standard service does not include repairs, major equipment faults, or electrical/plumbing work unless specifically quoted.
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Any issues identified during servicing will be reported, and repairs will require separate approval.
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We are not responsible for pre-existing faults, aging equipment, or damage caused by poor installation, weather events, or misuse.
5. Water Quality & Results
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Water quality results may vary due to weather, usage, pool volume, filtration efficiency, and customer chemical usage between visits.
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While we aim for optimal water balance, perfect water clarity cannot be guaranteed at all times.
6. Pricing & Invoices
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Pricing is based on your selected service plan and pool condition.
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Additional work, chemicals, or consumables may incur extra charges and will be invoiced accordingly.
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Invoices are issued electronically unless otherwise agreed.
7. Payments & Auto-Debit
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Casa Aqua uses Pinch Payments to manage invoice payments.
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Customers may be requested to set up pre-approval for automatic payments.
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Payments are debited on or after the invoice due date.
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If a payment fails due to insufficient funds or other reasons, a failed payment fee may apply.
8. Late Payments
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Overdue invoices may result in service suspension until payment is received.
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Continued non-payment may lead to debt recovery action, with any associated costs payable by the customer.
9. Cancellations & Changes
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We require at least 48 hours’ notice for service cancellations or schedule changes.
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Late cancellations may be charged as a completed service.
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We may reschedule services due to weather, staff availability, or operational requirements.
10. Damage & Liability
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We take care in performing our services; however, Casa Aqua is not liable for damage caused by:
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Pre-existing faults or wear and tear
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Faulty or aging equipment
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Chemical imbalances caused by third parties
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Weather events or acts beyond our control
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Our liability is limited to the cost of the service provided.
11. Photos & Reporting
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We may take photos of your pool or equipment for service records, reporting, or quality control.
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These will not be used publicly without your consent.
12. Termination of Service
Either party may terminate ongoing services with written notice.
Outstanding invoices remain payable upon termination.
13. Changes to These Terms
Casa Aqua reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website.
14. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
15. Contact Us
If you have any questions about these Terms & Conditions or our services, please contact:
Casa Aqua Pool Service
+61 425 337 650
Terms & Conditions - the basics
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.